The UX design for a highly anticipated product enhancement was months overdue with no end in sight. The UX team had lost several key team members and was without a team leader. The remaining UX team weas under intense scrutiny. With a steady leadership hand, I worked closely with UX, development and product management to:
Collaboratively building on lean UX principals, we tailored a UX process that would deliver predictable, high-quality, high-velocity UX outcomes.
The Think Phase, aka initiation, should typically be 1 to 3 sprints but may be longer depending the complexity, novelty or scope of the challenge. Estimation of UX effort begins here and is refined throughout.
Staying 2 weeks ahead of development, the Make Phase consists of 2 week sprints with a rhythm and structure that is repeated until the design is complete. Planning, estimation, user research and validation are baked in to every phase of the process.
UX switches to a support role as development continues. Attention switches to visual and interaction polishing.